DOMESTIC DELIVERY

Shipping Costs

We charge a flat shipping fee for all orders under $200 in the US. Orders over $200 have complimentary shipping. Our minimum order is $50.  Our shipping costs don’t depend on the weight of the products you ordered but depend on options for delivery. We use three Delivery options:

• UPS Next-Day. UPS Next-Day packages ship out on Mondays, Tuesdays and Wednesdays. We charge a flat shipping fee of $39 for UPS Next-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $50 for orders under $200 to Hawaii.

• UPS Second-Day. UPS Second-Day packages ship out on Mondays and Tuesdays. We charge a flat shipping fee of $29 for UPS Second-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $40 for orders under $200 to Hawaii.

• UPS 3-Day: This is our standard shipping. UPS 3-Days packages ship out on Mondays and Tuesdays. We charge a flat shipping fee of $19 for UPS 3-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $40 for orders under $200 to Hawaii.

 

Delivery Days

Our shipping days are Monday – Wednesday, so the delivery days are Tuesday through Friday. Orders placed Wednesday-Friday after 1 PM will be shipped the next shipping day (Monday).

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Delivery Address

Please send packages to a location where there will be someone available to receive a FedEx delivery on the designated delivery day. We are not responsible for products that spoil if there is not someone to receive them on the date requested.

We cannot process orders shipping to a PO Box. Please provide an accurate street address so our carriers can deliver.

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Where We Ship

We only ship within the US, including Hawaii and Alaska. We cannot ship to anywhere outside the US, including US territories, Canada or any other country. This is not due to UPS restrictions but due to customs restrictions when shipping caviar out of the United States.

 

Packaging for Shipping

Each product is carefully packed into a Styrofoam insulated container with cushioning materials and ice packs or dry ice, depending on your order. The Styrofoam box is then taped and put into a cardboard box.

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Customer responsibility

All caviar products we ship are perishable, therefore, it is extremely important for the recipient to be at home (or at the shipping address) when the UPS driver delivers the ordered products. You are responsible to specify the correct shipping address, where you’re expected to be present when the order is delivered. You are also responsible to enter the correct and regularly maintained e-mail address where we will send UPS shipment tracking number(s). Since the products are perishable, they cannot be redelivered by UPS several times. Be aware that in most cases UPS will leave the shipment at your door even if you are not present at the time of delivery. Upon delivery, we recommend that you place the products in a refrigerator as soon as possible.

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